Knowledge Base

Knowledge Base Articles are used for information purposes.

Enable Knowledge Base feature

First enable the Knowledge Base feature.

  1. Open the admin menu.
  2. Click on features.
  3. Set the Knowledge Base feature to yes.

Now a new menu item "Knowledge Base"  appears in the admin menu.

Create a Knowledge Base Article 

  1. Open the admin menu.
  2. Click on Knowledge Base and select Manage Articles.
  3. Click on Add Article.
  4. Fill in the fields:
    1. Name: Visible name.
    2. Visible: Choose if the article is visible.
    3. Category: Choose a category or leave it empty.
    4. Article Content: All the information about the article.
    5. Excerpt: Short information about the article.
    6. Article Attachments: Attach a file or leave empty.
  5. Click on Save changes.

Create a Knowledge Base Article Category 

  1. Open the admin menu.
  2. Click on Knowledge Base and select Manage Categories.
  3. Click on Add Article Category.
  4. Fill in the fields:
    1. Name: Visible name.
    2. Visible: Choose if the category is visible.
    3. Parent Category: Choose a Parent Category or leave it empty.
    4. Public facing : Choose if the category has a Public facing.
    5. Cohort: Choose a Cohort or leave empty.
  5. Click on Save changes.

Managing Knowledge Base Articles

  1. Open the admin menu.
  2. Click on Knowledge Base and select Manage Articles. You see an overview of the Articles. 
  3. The action menu contains:
    1. Edit: Edit the name, visible, category, article content, excerpt, and article attachments.
    2. Hide/Show: Article is visible show/hide.
    3. Delete: Delete the article.

Managing Knowledge Base Categories

  1. Open the admin menu.
  2. Click on Knowledge Base and select Manage Categories. You see an overview of the Categories. 
  3. The action menu contains:
    1. Edit: Edit the name, visible, parent category, public facing, and cohort.
    2. Hide/Show: Category is visible show/hide.
    3. Delete: Delete the category.